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Terms and Conditions

TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS BY OLIVVA B.V.

Last updated: 27 March 2025

This page (along with any documents referred to within it) sets out the Terms and Conditions for purchasing products from our website. By placing an order, you agree to be bound by these Terms and Conditions. If anything is unclear, please contact Customer Service before making a purchase.

We’ve kept these T&Cs as clear as possible, but here are a few key definitions:

Terminology

  • Contract – Any purchase of goods from our website, forming a legally binding agreement between you and Olivva B.V.
  • Conditions – These Terms and Conditions, including our Returns Policy, along with any additional terms confirmed in writing.
  • Goods – The products sold through our website.
  • We/Us/Our – Olivva B.V.
  • Subscription – A recurring order for products over a specified period.

1. ABOUT US

For any inquiries, email extravirgin@olivva.co.

Company details:
Olivva B.V.
Brouwersplein 40, 2013 PH Haarlem, The Netherlands
VAT Number: NL96038276B01
Dutch Chamber of Commerce Registration: 96038276

2. ACCURACY OF INFORMATION & NOT MEDICAL ADVICE

We strive to ensure all product descriptions, pricing, shipping details, and availability are accurate. However, occasional errors or omissions may occur. We reserve the right to correct any inaccuracies without prior notice.

The content on our website is for general information and education only. It should not be relied upon as medical advice. Our products do not claim to treat or cure any health conditions. Always consult a physician for medical concerns.

If you have a medical emergency, contact your doctor immediately.

3. USING OUR WEBSITE

By accessing our website, you agree to these Terms and Conditions. If you do not agree, please do not use the site.

  • Our website is for personal use only.
  • If accessing from outside the Netherlands, you are responsible for complying with local laws.
  • Product images may differ slightly from actual items due to screen variations.
  • By placing an order, you confirm that all details provided are accurate and that you are legally able to enter into a contract.

4. ORDERING & CONTRACT FORMATION

Placing an order is an offer to purchase goods. You will receive an order confirmation email, but a contract is only formed once we confirm payment and dispatch your order.

5. PRICING & PAYMENTS

We do our best to ensure accurate pricing. If a pricing error is discovered after your order, we will notify you immediately.

  • Prices may change with 14 days’ notice. You can cancel your subscription within 10 days of being notified.
  • We accept Visa, Mastercard, American Express, PayPal, and direct debit.
  • Subscriptions renew automatically unless canceled in advance.

6. PROMOTIONAL CODES & DISCOUNTS

  • Discount codes are for personal, non-commercial use only.
  • Misuse of discount codes may lead to order cancellation.

7. SHIPPING & DELIVERY

We ship via PostNL, DPD, or DHL. Delivery times vary by location.

  • If your order is lost or damaged, we will replace or refund it.
  • For international deliveries, the consignee is responsible for customs clearance and local taxes.

Delivery Charges

  • Shipping costs vary by destination and are displayed at checkout.

8. CANCELLATION & RETURNS

You can cancel your order within 14 days of receiving it.

  • Returns must be unopened. If the seal is broken, we cannot offer a refund.
  • For subscriptions, cancellations must be made at least 5 days before the next billing cycle.

Returns Process

  1. Contact extravirgin@olivva.co before returning your item.
  2. Products must be unopened and in original packaging.
  3. Refunds will be processed within 14 days of receiving the returned goods.

Returning Faulty or Incorrect Goods

  • If you receive damaged or incorrect items, let us know. We will arrange a replacement or refund, covering return shipping costs.

9. YOUR ACCOUNT

You are responsible for:

  • Keeping your account information secure.
  • Ensuring your delivery details are up to date.

If an order is undelivered due to incorrect details, reshipping costs may apply.

10. PRIVACY & SECURITY

We respect your privacy. For details on how we handle your data, please refer to our Privacy Policy.

11. LIABILITY & INDEMNITY

  • Our liability is limited to the price of the goods purchased.
  • We are not responsible for indirect losses, including data loss or business interruption.
  • By using our website and services, you agree to indemnify us against any claims resulting from your breach of these terms.

12. COPYRIGHT & INTELLECTUAL PROPERTY

All content on our website is owned by Olivva B.V. and is protected by copyright laws. You may not use it for commercial purposes without permission.

13. JURISDICTION

  • These Terms are governed by Dutch law.
  • Any disputes shall be resolved in Dutch courts.

14. GENERAL TERMS

  • We reserve the right to amend these Terms and Conditions at any time.
  • If any clause is found to be invalid, the remaining clauses remain in effect.
  • We are not liable for delays caused by events outside our control.

RETURN POLICY SUMMARY

Not happy with your order? You can return it within 30 days if it’s unopened and sealed.

📍 Returns Address:
Olivva B.V. – Returns
Brouwersplein 40, 2013 PH Haarlem
The Netherlands

  • Contact Customer Service before returning items.
  • Refunds are issued within 30 days of receipt.
  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.